Privacy Policy
Last updated: December 15, 2024. This Privacy Policy governs the collection, use, and protection of personal information by our online casino platform operating under Irish jurisdiction. We are committed to maintaining the highest standards of data protection in compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) as implemented in Ireland. By accessing our gaming services, you acknowledge and consent to the practices described in this comprehensive privacy statement.
Data Controller Information
We operate as the data controller for all personal information collected through our platform. Our company is registered in Ireland and subject to oversight by the Data Protection Commission of Ireland. All data processing activities are conducted in accordance with Irish data protection legislation and European Union privacy regulations. We maintain our primary data processing operations within the European Economic Area to ensure full compliance with applicable privacy laws and regulatory requirements.
Types of Information We Collect
Our casino platform collects various categories of personal data necessary for providing secure gaming services. The following table outlines the primary types of information we gather:
| Personal Identity Data | Full name, date of birth, nationality, identification documents |
| Contact Information | Email addresses, phone numbers, postal addresses |
| Financial Data | Payment methods, transaction history, banking details |
| Technical Data | IP addresses, browser information, device identifiers |
| Gaming Data | Betting patterns, game preferences, session duration |
| Communication Data | Chat logs, support tickets, correspondence records |
Legal Basis for Processing
We process personal data based on several legal grounds established under GDPR and Irish data protection law. Our primary legal basis includes contractual necessity for account management and service provision, legal obligations for anti-money laundering compliance, legitimate interests for fraud prevention and platform security, and explicit consent for marketing communications. We ensure that all processing activities maintain a clear legal foundation and are conducted transparently with appropriate user notification.
Purposes of Data Processing
Personal information is processed exclusively for legitimate business purposes related to casino operations. We utilize collected data for the following specific purposes:
- Account registration and identity verification procedures
- Processing deposits, withdrawals, and gaming transactions
- Compliance with anti-money laundering and know-your-customer regulations
- Fraud prevention and platform security monitoring
- Customer support and dispute resolution services
- Responsible gambling monitoring and player protection
- Marketing communications with explicit user consent
- Platform improvement and analytics for enhanced user experience
Cookies and Tracking Technologies
Our platform employs various cookies and similar tracking technologies to enhance functionality and user experience. Essential cookies are necessary for basic platform operations, including session management and security features. Analytical cookies help us understand user behavior and improve our services. Marketing cookies, deployed only with explicit consent, enable personalized promotional content. Users can manage cookie preferences through their browser settings, though disabling essential cookies may affect platform functionality and security features.
Data Sharing and Third-Party Disclosure
We maintain strict policies regarding data sharing and only disclose personal information under specific circumstances. Authorized third-party sharing occurs with payment processors for transaction handling, identity verification services for compliance purposes, licensed software providers for gaming functionality, and regulatory authorities when legally required. We never sell personal data to third parties for commercial purposes and ensure all authorized recipients maintain equivalent data protection standards through binding contractual agreements.
International Data Transfers
While we primarily process data within the European Economic Area, certain operational requirements may necessitate international data transfers. All such transfers comply with Chapter V of GDPR and utilize appropriate safeguards including adequacy decisions, standard contractual clauses, or binding corporate rules. We conduct thorough assessments of destination countries’ privacy laws and implement additional protective measures when transferring data to jurisdictions without adequate protection determinations from the European Commission.
Data Retention Policies
We maintain personal data only for periods necessary to fulfill stated purposes and meet regulatory obligations. Gaming transaction records are retained for seven years following account closure to comply with Irish financial regulations. Identity verification documents are stored for five years after account termination. Marketing communications data is retained until consent withdrawal. Technical logs and security data are automatically deleted after two years unless required for ongoing investigations or legal proceedings.
Security Measures and Data Protection
Our platform implements comprehensive security measures to protect personal information from unauthorized access, alteration, or disclosure. Technical safeguards include:
- Advanced encryption for data transmission and storage
- Multi-factor authentication for administrative access
- Regular security audits and penetration testing
- Automated intrusion detection and prevention systems
- Secure data centers with physical access controls
- Staff training on data protection procedures
- Incident response protocols for security breaches
User Rights Under GDPR
Irish residents enjoy comprehensive data protection rights under GDPR and national legislation. These rights include access to personal data and processing information, rectification of inaccurate or incomplete information, erasure under specific circumstances, processing restriction when disputing accuracy, data portability to other service providers, objection to processing based on legitimate interests, and withdrawal of consent for voluntary processing activities. We respond to rights requests within one month and may require identity verification for security purposes.
Privacy Rights Exercise Procedures
Users can exercise privacy rights through multiple channels including our dedicated privacy contact form, email correspondence to our data protection officer, or written requests to our registered Irish address. We provide clear instructions for rights exercise on our platform and maintain detailed records of all requests and responses. Complex requests may require additional time for processing, and we communicate any delays with explanatory information about the circumstances necessitating extended response periods.
Contact Information and Complaints
Our designated Data Protection Officer handles all privacy-related inquiries and rights requests. Users can contact our privacy team through secure messaging systems or direct email communication. We encourage users to contact us initially with any privacy concerns, though individuals retain the right to lodge complaints with the Data Protection Commission of Ireland. We maintain transparent communication throughout all privacy-related processes and provide regular updates on request processing status and resolution outcomes.